Are you trying to dive deep into your target groups with Honeybrain’s Deep Research, but the results aren't appearing or you're seeing an error message? Don’t worry. Most issues can be solved with just a few clicks.
The Problem
The Deep Research function is not delivering results, the loading bar is stuck, or an error message appears during the AI analysis process.
The Solution: Your Troubleshooting Checklist
Go through these three points to get your Deep Research back up and running:
1. Check Maintenance & Updates
Honeybrain is constantly being improved. To keep the AI at the cutting edge, we perform regular updates.
Status Check: Take a quick look at the status notifications in your Dashboard.
Timing: During updates, there may be temporary restrictions. If so, simply try again in 10–15 minutes.
2. Review your ICP Settings
Deep Research is only as good as the instructions you give the AI.
Activation: Is your Ideal Customer Profile (ICP) currently activated?
Precision vs. Restriction: Check if your search criteria are too narrow. An extremely specific ICP (e.g., a tiny niche with only 1–3 employees) might result in the AI simply finding no matching data.
3. Check your Token Balance
Deep Research is computationally intensive and therefore consumes more tokens than a standard search.
Check Usage: Look at your Dashboard to see how many tokens you have left.
Need a Top-up? If your tokens are used up, simply contact your Account Manager to increase your quota.
Still having trouble?
If the steps above didn’t solve the issue, we need a few details to hunt down the bug for you. Message us via the Intercom Chat (bottom right) and please include:
A screenshot of the error.
Which ICP you were using for the search.
A brief description of the expected result you were looking for.
We’ll get your Honeybrain back up to full speed immediately! 🚀