Why don’t I see a timer in Autopilot for some of my customers, even though it is activated?
If Autopilot is activated but you don’t see a timer, there are usually two possible reasons:
Contact already made: You may have already contacted the prospect in the past. In such cases, no new timer will be set.
Blacklist: The prospect might be on the blacklist, which also prevents the Autopilot from displaying a timer for them. The blacklist is coordinated with you and can be gradually expanded throughout our collaboration—for example, if you establish new contacts outside of our outreach and do not want further contact with the company’s representatives.
Autopilot only applies to messages that were actively set the previous day. So if you activated it yesterday, only messages from today will be captured, and the countdown will start tomorrow.
What you should do:
Wait until tomorrow: The countdown will only become visible tomorrow, as Autopilot processes messages from the previous day.
If you set new messages to active today, the countdown will appear tomorrow.
No countdown visible?
If you still don’t see a countdown tomorrow, please reach out to us again. We’re happy to help!
If you’re unsure or the reason isn’t clear, please provide us with the Signal ID of the relevant prospect. Feel free to contact us so we can take a closer look.
Thank you!